Encore Research Labs LLC (“Encore,” “we,” “us,” or “our”) operates the website encoreresearchlabs.com (the “Site”) and supplies chemical reagents and lyophilized peptides solely for in‑vitro laboratory research by qualified professionals. This Privacy Policy explains how Encore collects, uses, discloses, and protects information obtained through the Site and any related services (collectively, the “Services”).
By accessing or using the Services, you represent that you are a professional or institutional customer and consent to the practices described in this Privacy Policy, subject to applicable law.
Information we collect
Encore may collect the following categories of information:
- Contact and account information: Name, institution or company, billing and shipping address, email address, telephone number, account username, and any information you provide when creating an account or contacting Laboratory Support.
- Order and transaction data: Products purchased, order history, payment method used (processed by third‑party payment processors), shipping details, and related communications.
- Research‑use attestation: Statements or checkboxes confirming that you are a qualified professional purchasing for in‑vitro laboratory use only and that you understand Encore does not provide products for human or veterinary consumption.
- Website usage data: Log files, IP address, browser type, device identifiers, pages visited, referring URLs, and timestamps collected via cookies and similar technologies to maintain Site security and performance.
- Communications: Content of emails or form submissions sent through the Site (for example, inquiries regarding catalog, COAs, or order status), excluding prohibited requests for human use or administration instructions.
Encore does not intentionally collect information from individuals acting as patients or consumers seeking therapeutic, diagnostic, or medical treatment.
How we use information
Encore uses information for the following purposes:
- To provide and maintain the Services:
- To ensure legal and safety compliance:
- To improve operations and support:
Encore may also use information to send transactional communications, such as order confirmations, shipping notifications, or policy updates, but does not market products for therapeutic or consumer use.
Cookies, analytics, and third parties
The Site may use cookies, web beacons, and similar tracking technologies to:
- Remember account preferences and items in your cart.
- Measure Site traffic and performance and detect abuse or security incidents.
- Integrate with trusted third‑party services (for example, payment processors or shipping providers) that perform functions on Encore’s behalf.
Payment information (such as full credit card numbers) is collected and processed by third‑party payment processors and is not stored in full by Encore, except for limited transaction metadata required for records and fraud prevention.
Third‑party providers may collect or receive certain information about your use of the Services, subject to their own privacy policies. Where required by applicable law, Encore will provide cookie notices or consent mechanisms.
How we share information
Encore may share information in the following limited circumstances:
- Service providers: With vetted third‑party vendors that support order processing, payment, shipping, web hosting, analytics, and customer support, subject to confidentiality and use limitations.
- Legal and compliance: When required by law, regulation, subpoena, court order, or to protect Encore’s rights, safety, and property, or the rights, safety, and property of others.
- Business transfers: In connection with a merger, acquisition, asset sale, financing, or similar transaction involving Encore, subject to appropriate safeguards.
Encore does not sell research customer information to data brokers or use it to target medical or therapeutic advertising.
Data security, retention, and international transfers
Encore implements commercially reasonable technical and organizational measures to protect information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. However, no method of transmission or storage can be guaranteed as completely secure.
Information is retained for as long as necessary to:
- Fulfill orders and provide the Services.
- Maintain accurate business, tax, and compliance records.
- Enforce Encore’s Terms of Research & Safety and legal obligations.
Because Encore ships from facilities in the United States, information may be stored or processed in the United States or other jurisdictions, and laws in those jurisdictions may differ from those in the country where you reside.
Your choices and rights
Subject to applicable law, research customers may have the following options:
- Access and update account information directly through the “My Account” section of the Site or by contacting Encore using the details below.
- Request corrections to inaccurate information or, where permitted, request deletion of certain data, subject to retention requirements.
- Manage certain cookie and tracking settings through browser controls or available Site banners or tools.
Because Encore’s products are intended strictly for in‑vitro research and not for therapeutic or consumer use, rights and processes under medical‑privacy or patient‑specific laws may not apply.
Children’s privacy
The Services are directed to professional or institutional research customers and are not intended for individuals under the age of 18. Encore does not knowingly collect personal information from minors; if Encore becomes aware that such information has been collected, it will be deleted as appropriate.
Research‑only and prohibited use notice
Encore is a chemical supplier, not a pharmacy, and does not provide medical advice or compounds for therapeutic use. All chemicals are provided solely for in‑vitro laboratory research and analytical applications by qualified professionals and are not for human or veterinary consumption.
Encore does not provide instructions for reconstitution, administration, or biological application, and any inquiries regarding human use may result in account termination. This Privacy Policy should be read together with Encore’s Terms of Research & Safety, Terms & Conditions, and Shipping & Returns policies.
Changes to this policy
Encore may update this Privacy Policy from time to time to reflect changes in practices, legal requirements, or the Services. When changes are made, the “Last updated” date at the top of this page will be revised, and, where required, additional notice will be provided.
Continued use of the Services after an updated Privacy Policy is posted constitutes acceptance of the revised policy.
Contact information
Encore Research Labs LLC
2521 Palomar Airport Rd Ste 105 PMB 722
Carlsbad, CA 92011
Phone: 760‑846‑5024
Laboratory Support: email address as listed on the Site
If you have questions about this Privacy Policy or Encore’s data practices, contact Encore using the information above or via the Contact page on encoreresearchlabs.com.